Refund policy

🛍️ Return & Refund Policy – The Retro Store

At The Retro Store, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.

✅ Eligibility for Return or Replacement

• You may request a return or replacement within 10 days from the date of delivery.

• Items must be unused, unwashed, and in their original packaging with tags attached.

• A return can be requested in case of:

  • Wrong item received

  • Defective or damaged product

  • Size or fitting issue (one-time replacement allowed)

🔄 How to Request a Return or Replacement

1. Email us at kartikCSScenter90@gmail.com with your order ID and reason for return.

2. Our support team will respond within 24–48 hours with return instructions.

3. Once approved, our courier partner will pick up the item from your address.

💸 Refund Process

• Once we receive and inspect the returned item, a refund will be initiated within 3–5 business days.

• Refunds will be made to the original payment method (UPI, card, or bank transfer).

• In case of Cash on Delivery (COD) orders, we’ll contact you for your bank details.

🚫 Non-Returnable Items

• Customized or personalized products

• Items returned in a used or damaged condition

🆓 Shipping on Returns

• Return shipping is absolutely free—no hidden charges.

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If you have any questions, please contact us at +91 77188 43381 or kartikCSScenter90@gmail.com.